Junior Customer and Resource Partner

Nisir Microfinance Institution S.C is one of the pioneering financial service providers in Ethiopia focusing on serving Micro, Small and Medium Size Enterprises. Supported by its Core Banking System, provides ranges of credit and saving services. Currently, Nisir is aiming significant growth and expansion in its overall operation. And it is with this rationale that Nisir invites qualified and energetic candidates for the following positions. Purpose of the Job: To enhance customer satisfaction by delivering consistent, timely, and accurate services with due care and maximum efficiency. This includes ensuring seamless branch operations through effective account management activities and actively supporting the branch’s resource mobilization efforts by promoting and selling Nisir’s products. Main duties and Responsibilities:

• Act as a liaison between clients and management for effective business execution.
• Collaborate with Customer Experience, Resource, and Branch Expansion teams to identify potential customers and meet targets.
• Understand client needs and identify new business opportunities.
• Negotiate business contracts and costs with customers as needed.
• Develop customized programs to meet client requirements and close business deals.
• Provide consultations on Nisir products and services to clients.
• Prepare business proposals and conduct product presentations for clients.
• Build and maintain positive, productive relationships with clients.
• Ensure compliance with company standards and business guidelines.
• Develop account strategies to achieve monthly revenue targets.
• Assist in the creation of account budgets and timelines.
• Assess potential business risks and implement mitigation plans.
• Create new business opportunities with potential and existing clients.
• Manage cash and cash deposit transactions, ensuring proper identification and verification.
• Perform account opening and closing procedures, including amendments and refunds.
• Reconcile suspense accounts and prepare financial reports for the branch.
• Secure custody of cheques and payment instruments.
• Prepare and issue account statements upon customer request.
• Coordinate credit summaries and outward cheques with the Head Office.
• Send credit summary and outward cheques to Head Office, and perform special (RTGS) and bulk cheque clearance activities.
• Assist customers at the counter with forms, account openings, and payments.
• Sort daily tickets and perform balance checks on transactions.
• Validate payment instruments against the system and prepare for deposits.

Determine service charges and manage billing arrangements.

• Handle customer complaints and inquiries, escalating unresolved issues to management.
• Educate clients about Nisir’s products while maintaining service quality.

Qualification and Experience: First Degree in a relevant field, with a passing result in the national exit examination. A minimum of one (1) year of relevant work experience is required, with prior experience in hospitality management or service sectors considered an added advantage. Skills required: - Strong communication and interpersonal skills. - Customer-oriented mindset with the ability to build and maintain relationships. - Problem-solving skills with the ability to handle customer inquiries and resolve complaints effectively. Location: Addis Ababa, Salary: As per the company scale (Attractive)     How to Apply: After checking the eligibility criteria and preparing all the necessary documents, qualified and eligible applicants shall apply only online through vacancyhrm@nisirmfi.com within 7(seven) days from the date of this announcement to Nisir Microfinance Institution S.C, Human Resource Management Directorate. In person or postal application will not be accepted. Only short-listed applicants will be communicated. Application deadline: 5:00 PM, April 20, 2026.